Privacy Policy
Effective Date: This Privacy Policy was last updated on August 4, 2026.
At the Failure Analysis Institute owned by Arete & Associates LLC (referred to herein as “Company”, “us”, “we” or “our”), maintaining the trust of our online users is of the utmost importance to us. We have developed this Privacy Policy (the “Policy”) to show our commitment to fair information practices and the protection of our users’ privacy, and to explain how we collect, process, use and share information about our users. This Policy applies to our company website, failureanalysisinstitute.com (the “Site”).
Please review this Policy carefully, and use the information herein to make informed choices. Feel free to contact us at director@failureanalysisinstitute.com if you have any concerns or questions about our privacy practices. By accessing or engaging with the Site, you are agreeing to all of the terms set forth in this Policy.
If you do not agree to this Policy, do not use the Site, purchase our products or services, interact with us, or give us any information. Your continued use of the Site and/or of our services means that you agree to this Policy.
1. NOTICE CONCERNING CHILDREN
The Site is not specifically directed at or intended for children under the age of 18, and we do not knowingly collect personal information via the Site from anyone under 18. Any user that believes that we have the personal information of a child under the age of 18 should contact us so that, if necessary, we can remove the applicable information.
2. WHAT PERSONAL INFORMATION WE COLLECT
The types of personal information we obtain about you depends on how you interact with us and our services. When we use the term “personal information,” we mean information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to an individual. It does not include aggregated or de-identified information that is maintained in a form that is not reasonably capable of being associated with or linked to an individual.
When we collect any information that does not identify you as a specific natural person, such information may not be deemed personal information under applicable law; such information, unless otherwise prohibited by law, may be used and disclosed for any purpose.
The following are the categories and specific types of personal information that we collect:
- Basic Identifying Information. This may include your full name, postal and billing address, e-mail address, phone number, or other similar identifiers.
- Device Information and Other Unique Identifiers. This may include device identifier, internet protocol (IP) address, cookies, beacons, pixel tags, mobile ad identifier, or similar unique identifiers.
- Internet or Other Network Activity. This may include browsing or search history and information regarding your interactions with our Site, emails, or advertisements.
- User Content. This may include your communications with us and any other content you provide, including prompts, responses, feedback, and other information submitted when you interact with our AI chatbot. You should not submit any confidential, sensitive, or proprietary information.
3. HOW WE COLLECT YOUR PERSONAL INFORMATION
We collect information about you in a range of ways, including the following:
- Directly from You. We collect personal information you provide, such as when you contact us; interact with our AI chatbot; or sign up to receive emails, text messages, or other communications.
- Using Online Tracking Technologies and Other Automatic Data Collection Technologies. When you visit our Site, open or click on emails we send you, or interact with our advertisements, we or third parties we work with automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies. For more information, please see “Online Tracking Technologies” section below.
4. ONLINE TRACKING TECHNOLOGIES
We and our third-party partners and service providers may use tags, pixels, web beacons, software developer kits, third-party libraries, cookies, and other similar online tracking technologies (collectively, “online tracking technologies”) to gather information when you interact with our Site and email communications. Some online tracking technologies help us maintain the security of our Site, prevent crashes, fix bugs, and assist with basic site functions. We may also permit third parties and service providers to use online tracking technologies on our website for analytics to operate, maintain, improve, and market our Site, products, and services.
5. HOW WE USE YOUR PERSONAL INFORMATION
Depending on how you interact with our Site, the personal information we collect and the way in which it is used may vary. We use the information we collect in order to best provide our services. Where you have provided us with your personal information, we may use that information in the following ways:
- Providing Products and Services. We use your personal information to provide products and services; to process your payments; to provide you receipts and order updates; and to send notifications to you related to your purchases.
- Operate and Improve Site and Services. We use your personal information to operate, maintain, train, test, develop, and improve our Site, products, services, AI chatbot, algorithms, models, and related features; to identify and repair errors or problems; to respond to comments and questions and provide customer service; and to send information including confirmations, invoices, notices, updates, security alerts, and support and administrative messages.
- Marketing and Promotions. We use your personal information to send marketing, advertising, and promotional communications using contact information you provide to us.
- Analytics. We use your personal information to conduct research and analytics, including to improve our services and product offerings; to understand how you interact with our Site, advertisements, and communications with you; to determine which of our products or services are the most popular; to improve our website and marketing campaigns; to better understand our customers’ needs; and to provide personalized recommendations about our and third-party products and services.
- Promote Security and Prevent Fraud. We use your personal information to detect, investigate, prevent, or take action regarding possible malicious, deceptive, fraudulent, or illegal activity, including fraudulent transactions; attempts to manipulate or violate our policies, procedures, and terms and conditions; and security incidents.
- Legal Obligations. We use your personal information to comply with our legal and regulatory obligations, to establish or exercise our rights, and to defend against a legal claim.
6. DISCLOSURE OF PERSONAL INFORMATION
We will not disclose your personal information to third parties except as follows:
- We may share personal information with your consent. For example, you may ask us using the AI chatbot to make an introduction to a service provider tailored to your interest or needs, or to provide recommendations, referrals, or related introductions.
- We may share personal information with third-party service providers that perform services to support our core business functions, internal operations, and marketing. Their use of your personal information is not governed by this privacy policy.
- We may share personal information for legal, protection, and safety purposes, such as to comply with laws; respond to lawful requests and legal processes; protect our rights and property; and enforce our agreements, policies, and our Terms of Service.
- We may share information in an emergency. This includes protecting the safety of our employees and agents, our customers, or any person.
- We may share personal information with our affiliates, including affiliated entities that may help provide, evaluate, fulfill, or follow up on recommendations, referrals, introductions, or related services, or when we do a business deal, or negotiate a business deal, involving the sale or transfer of all or a part of our business or assets. These deals can include any merger, financing, acquisition, or bankruptcy transaction or proceeding.
For the avoidance of doubt, we may share personal information in additional manners, pursuant to your approval, or if we are legally obligated to do so, or if we have aggregated or de-identified such data. We may transfer, share or otherwise use non-personal and non-identifiable data at our sole discretion and without the need for approval.
7. THIRD PARTY LINKS AND SERVICES
This Policy does not apply to the use of your information by third-party websites or service providers that you may be able to access from our Site or be referred to from our Site, which may have data collection and use practices and policies that materially differ from those described in this Policy. Please review carefully the third party’s policies and practices and make sure you understand them before you use any service or engage in any transaction. We are not responsible for the content or privacy practices of any third-party website or service.
8. STORAGE AND TRANSFER OF PERSONAL INFORMATION
Your personal information may be processed in a foreign country, where privacy laws may be less stringent than the laws in your country. By submitting your personal information to us, you agree to the transfer, storage, and processing of your personal information in a country other than your country of residence including, but not limited to, the United States. BY USING OUR SITE, YOU CONSENT TO THE TRANSFER AND USE OF YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY.
9. YOUR LEGAL RIGHTS OVER YOUR PERSONAL INFORMATION
Consistent with applicable law, you may exercise the rights described in this section. Please note that some of the rights may vary depending on your country, province, or state of residence.
The Right to Access, Correct or Delete Personal Information
Where allowed under applicable law, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, and get a copy of or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. However, we may not delete your data in the following situations:
- If you have any open or ongoing matter with our customer service or technical support personnel; or
- When retention is required to comply with our legal obligations; resolve disputes; enforce our agreements; or protect against fraudulent, deceptive, or illegal activity.
To exercise any such rights applicable to you, please contact us using the contact information set forth below. Please note that we may charge a reasonable fee for multiple requests in the same 12-month period, as permitted by law. We will respond to your request within a reasonable timeframe in accordance with applicable law.
10. MANAGING COMMUNICATION PREFERENCES
You can stop receiving promotional e-mails at any time by clicking on the “unsubscribe” link at the bottom of any promotional e-mail that you receive from us.
11. DATA SECURITY
We cannot guarantee that our Site will be immune from any wrongdoings, malfunctions, unlawful interceptions or access, or other kinds of abuse and misuse. As such, your use of the Site is at your own risk and we encourage you to install the latest security updates and anti-virus software on your computer/device to help prevent malware and viruses.
12. CHANGES TO THIS POLICY
We may revise this Policy from time to time. You should occasionally review our privacy policy so that you keep up to date on our most current practices. We will put the effective date of the latest version at the top of the Policy.
13. CONTACT INFORMATION
If you have any comments or questions about this Policy, please contact us at director@failureanalysisinstitute.com.