Describe the incident and we will scope it, identify the expertise it needs, and respond — usually within one business day.
Every inquiry is read by a person. If the matter is time-sensitive — degrading physical evidence, an approaching deadline, a plant down — say so in the message and it moves to the front of the queue.
Four fields are required: your name, an address we can reply to, and what happened. The rest helps us route the matter to the right specialist first time.
Thank you — your message is with the team and someone will respond, usually within one business day. If the matter is urgent, the fastest route is the concierge in the corner of this page.
Do not clean, disassemble, repair or discard the failed part, and do not re-energize failed electrical equipment. Altering the evidence can destroy the answer and, in litigation, raises spoliation. Photograph it as found, isolate it, and record who has handled it.